Refund policy
Hi there! Because every single item on our store is printed custom, just for you right when you order it, we operate a little differently than traditional stores.
Please take a look at our guidelines below before completing your purchase.
Sizing & Buyer's Remorse
Because your items are custom-made on demand, we cannot accept returns or exchanges for buyer's remorse or incorrect size selection.
To help you get the absolute perfect fit, we provide detailed Size Charts on every product page. We highly recommend checking your measurements against the chart before placing your order!
Damaged, Defective, or Incorrect Items
We want you to love your order! Because our production partners require immediate notification for any mistakes, please inspect your order as soon as it arrives and contact us right away if:
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The item is defective or damaged
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The print quality is visibly flawed
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You received the wrong item, or color by mistake
How to file a claim for a damaged/defective item:
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Email us at support@faithvaliant.com within 5 days of your package being delivered.
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Include your Order Number.
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Attach a clear photo showing the issue or damage.
Please note: Because our production window is strict, we cannot accept defect claims or issue replacements for requests received after the 5-day inspection period.
Return Shipping
Please do not mail packages back to the return address listed on your shipping label without contacting us first. If a return or exchange is approved by our team for specific circumstances, the customer will be responsible for covering the return shipping costs.
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Questions?
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We are a small business and we are always here to help. If you have any questions at all about a product or an order, please reach out to us at support@faithvaliant.com before ordering, and we will get back to you as soon as possible!